In spite of the fact that the web hosting service supplied by the different companies is approximately the same, each provider has got a personalized platform with its own modifications and ways to execute specific tasks. In situations like this, a big knowledge base would be rather useful both for persons with no past experience and for technically knowledgeable users who will ultimately learn how certain operations are performed, but will waste time meanwhile. The aim of such a knowledge base is to make the hosting service fast and easy to use, sparing users a lot of time and effort. The outcome is gladder customers, since they can easily find the information they’re seeking, and a whole lot less work for the customer care staff members, because usually most of the questions and problems that clients have are already described in the knowledge base. If the articles are competently written and encompass more things, you will be able to discover more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Cloud Web Hosting
If you have ordered your very first cloud web hosting package through our company or have transferred your site over to us, you will become familiar with our services and our custom-built Hepsia Control Panel before you know it due to the fact that we have compiled an exhaustive online knowledge base where you can find all the info that you will ever need – both general info with regards to the service as a whole and more specific info about the separate functions that you can use and the complications that you may confront. The articles themselves are available in 2 places. The complete article list is accessible via the Help section of the Control Panel. You can find relevant articles about the different functions in each and every section of the Control Panel as well. You can get to know how to do just about everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles feature step-by-step guides, so you won’t ever become disoriented because of an unclear text. Surely, in case you stumble upon a more specific problem and you do not find an adequate solution in our knowledge base, you can touch base with our help desk staff representatives 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
We’ve compiled an exhaustive online knowledge base for all our current and prospective clients, so if you buy a semi-dedicated server plan through us, you’ll be able to find any information that you need at any moment. We’ve got an immense number of educative articles, which will help you understand better what is going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are simply two instances. Our detailed guides will help you accomplish anything you want – unzip an archive, import a database, redirect a domain name, and so on. On top of that, we also have troubleshooting guidelines, which will enable you to find out what spurs a given problem and the likely solutions for it. In case you are unable to send emails or your domain opens a 500 Internal Server Error message, for example, you can resort to our knowledge base and resolve the issue very quickly. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.