Integrated Ticketing System
Find out more on integrated ticketing systems, the way they differ from other support options and what their advantage is.
If you have ordered a web hosting plan and you’ve got some questions relating to a particular function/feature, or in case you have confronted some problem and you require help, you should be able to contact the respective customer support staff. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, due to the fact that the quickest way to solve a problem most often is to open a ticket. This form of correspondence makes the responses sent by both sides simple to follow and permits the help desk staff members to escalate the case if, for example, a system administrator has to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you need to have no less than two separate accounts to get in touch with the help desk support staff and to actually administer the hosting space. Incessantly signing in and out of different accounts might sometimes be a bore, not to mention the fact that it takes quite a lot of time for the majority of web hosting providers to process the tickets themselves.
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Integrated Ticketing System in Cloud Web Hosting
Our
cloud web hosting plans come bundled with an integrated ticketing system, which is included in our in-house built Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia will permit you to manage everything connected with the web hosting service itself in one location – invoices, website files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different admin interfaces. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a few mouse clicks without the need to sign out of your hosting Control Panel. During the process, you may pick a category and our system will offer you a number of informative articles, which will give you more information and which may help you fix any specific problem before you actually submit a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or an official holiday.
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Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our
semi-dedicated plans, was built with the belief that you should be able to manage everything connected with your account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or confront a complication, you can touch base with our customer service staff on the spur of the moment without needing to log into a completely different interface. You can browse your files or check different account settings while opening a new ticket or reading the response to an older one. In case you have tons of tickets and you would like to find a given one, you can use the clever search functionality, which is available in the Help section. We’ll make sure you get a reply in no more than 60 minutes irrespective of the nature of your inquiry or problem.