A live chat is one of the several ways of communication supplied by some website hosting companies as part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a telephone call with an agent. In addition, when the trouble that you have needs some time to be examined and dealt with, you'll be able to do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can use a live chat support service without charge provided that you have web accessibility even if your hosting supplier is based in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Web Hosting
As we acknowledge the fact that a great number of issues can be resolved if you speak with a live person, we offer a live chat service for all of our prospective and current clients. The chat is accessible every day and our support agents can assist you with a number of questions and issues. If you are not our customer yet, you'll be able to find out more about our cloud web hosting plans and the website hosting environment in general to be certain that your sites will work effectively on our servers. If you already have an account and you've got some questions or you encounter any problems with any of our solutions, you'll be able to get in touch with us through our live chat and we can supply you with the needed info or assist you to troubleshoot the issue. You will have to open a trouble ticket for certain issues that need longer time or the expertise of a sysadmin, but for numerous common issues you'll receive help right away.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every single day, even on weekends and holidays. It's one of the best ways to learn more details about our semi-dedicated plans if you don't have an account yet or to have a problem resolved if you are a customer and our customer care agents will help you instantly no matter what time of the day you join our chat. If you are hesitating which package is more appropriate for your sites, if you need advice whether you should obtain a specific upgrade and how to order it or when you experience troubles installing an e-mail account on your machine, you're able to get in touch with us and we will give you the necessary info at once. The live chat is accessible even after our phone lines are off for the day, which means that if you have an account with us, you can be certain that you'll always find instant help with any kind of question or problem that shows up.