Should you ever face a problem with your website and be incapable of resolving it on your own, ask the hosting company’s customer service staff to assist you to get the site back online. A timely resolution would be the best scenario, but many companies reply within twenty four hours and even more, especially if you are dealing with a reseller. Even if the problem can be fixed swiftly, your website may not function properly or it may not be accessible whatsoever for a prolonged time period, so you may lose potential clients as it is pretty unlikely that anybody would be happy to revisit a site that’s broken. Thus, you have to make sure not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software app update doesn’t go as planned or you delete something by chance, for example, the website must be restored speedily in order to avoid extended downtime.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting plans include a one-hour reply time guarantee, which means that no matter what query or difficulty you might have, we’ll always be there to help you. The fact is, it rarely takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client service staff representatives will be at your disposal 24/7, even on public holidays and weekends, which goes to say that you’ll receive instant support at any time. We understand precisely how priceless time can be, so by the time we reply to your support ticket or email, we’ll have enquired into the issue and, if we haven’t resolved it, we will give you more information about what you have to do on your end – when the circumstances demand this. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a customer support ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you will have a response within no more than one hour. You can contact us whenever you want with regards to general, billing or technical issues and given the fact that we are on duty 24/7/365, you will always receive assistance right on the spot. Depending on the particular issue or question, we’ll provide you with more information, fix the problem if it’s been caused by something that’s within our reach or tell you what actions to take if you have to tweak a certain setting for an Internet app that we don’t have access to. You can just forget about waiting for an entire day for every reply. The fact is, in most cases we reply to emails and tickets within no more than 20 to 25 minutes.