Despite the fact that this is not the most importantaspect to help you recognize a trustworthy cloud web hosting supplier from a bad one and a reseller from a real supplier, being able to call and consult with a live person is an indicator that you aren't working with a one-person service provider and that you'll be able to reach someone any time you're looking for assistance. The phone support for website hosting services may range from general to expert, so the issues which can be resolved through a phone call vary based on the company. Usually, these matters are simpler and include billing or first level tech issues because more difficult problems generally require a support ticket where both you and the administrators can follow what's going on with a specific situation. Still, being able to phone call your provider can save you lots of time and efforts for the countless small issues which may eventually show up when you manage your website hosting account.
Phone Support in Cloud Web Hosting
In case you choose to purchase one of our cloud web hosting plans, you can get hold of our customer support crew over the telephone for 14 hrs per day. We will assist you in choosing the ideal plan for your websites because we think that it's better to discuss such issues with a live person. If you already own an account, we're able to help you with all sales/billing questions as well as general issues, even with some tech situations which don't need a long time or escalation to a system administrator as it'll be better to open a support ticket for time-consuming troubles so as to have the communication in a single place. We now have telephone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Servers
Any time you need more details for the semi-dedicated plans that we offer, you'll be able to call any of the three support phone lines we have around the globe - in the U.S.A., the UK and Australia. In this way, you will be able to check in advance whether our solutions will be appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you will be able to contact us over the phone for 14 hours every day about any billing or common matters. For strictly technical issues you're able to employ our ticketing system and get in touch with our technical support since someissues simply need longer time to be solved, but we can assist you over the phone with various minor tech problems as well, saving you the time and efforts.