Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour solution guarantee with all of our cloud web hosting plans packages, which means each individual support question you email will be responded to in only sixty minutes max. Our support staff members are educated to promptly handle any issue and to present you with reasonable information on any situation that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is offered by a group of proficient professionals who are prepared to respond to your inquiry straight away. You’ll be able to communicate with the tech support team staff by starting a help support ticket from your Website Control Panel or by submitting us an email message. On working days, you may as well contact us on the phone or make use of the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • byowebhosting has incorporated a detailed know–how base into the Control Panel that allows you to acquire convenient step by step information whenever you want. Each area of the Control Panel possesses its own contextual support area displaying a selection of how–to content articles. We have also made instructional videos to provide you with a more effective visual representation of the way in which to accomplish any given process.