Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every single assistance request you submit to us will be attended to within maximum sixty minutes. In case your ticket or e–mail needs further assistance from a system administrator, we will timely forward it and leave a comment to notify you that your case is being worked on. If you order the Optional Admin Services package, any of the server administration services included there will be performed at a time of your liking.

  • Top quality support service

  • A Top–Quality Customer Support Service

  • We’ll be available to you 24x7x365 to respond to any queries that you may have connected to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require assistance tackling server management tasks, you can take a glance at our Optional Admin Services package, which includes backup disk space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated web hosting plan is equipped with our charge–free Website Control Panel, which offers an exhaustive knowledge base plus a group of educational video tutorials. Whenever you require help working with the Website Control Panel, just press the Videos or Help buttons in the upper right corner.