Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center section integrated into our Website Control Panel features a collection of help articles and frequently asked questions. Aimed towards resolving any common problem that you could possibly stumble upon, they are contributed by our support team of seasoned technicians.

  • Top quality support service

  • Tutorial Video Clips

  • For all of you who’d rather find out how to address a commonly experienced problem by watching a how–to video clip, we’ve added a collection of video tutorials to our Website Control Panel. All the training videos are very short and easy to grasp. They offer you step–by–step demonstrations of various site administration procedures.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client support service and feature a 1–hour support ticket response time guarantee. Our knowledgeable technical support engineers will be available to you 24x7x365 and will fix any issue that you may have within maximum one hour after the client support ticket submission. In most instances, a response will be provided to you in less than twenty minutes.