The customer support that you can receive from your cloud web hosting provider is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical trouble with an existing account. Prompt and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real website hosting provider and not from a reseller. If you obtain a hosting account via a company that does not own its servers and it cannot access them right away, it's almost certain that you'll wait for a few days to have a response to any kind of query, which means that your websites may stay offline for ages. In contrast, a supplier that offers different means of communication and has a tech support team that is available all the time will assist you to right away and help you limit or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and technical support for all of our cloud web hosting plans. Even if you aren't our client yet and you have questions, we can give you a hand in a timely manner and give you the necessary information, in order to give you a choice to make the best decision when you acquire a new hosting account. We are available any time, including holidays and weekends, and we provide various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we have a couple of phone numbers globally, so you'll be able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we offer feature 24/7 customer and tech support, so whatever the problem you have, you are able to get in touch with us and we will assist you without delay. Our guaranteed reply time for every email or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; usually the reply time rarely exceeds twenty minutes. Furthermore, we provide phone support with a couple of local numbers globally plus a live chat, which means that you will be able to get in touch with us and get additional information about our services even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, package specifications, email setup, website hosting account settings, etc. If you use our services, you will not ever have an issue where you have to wait for a few days to get a problem resolved like you may have to do with a lot of other suppliers.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone if you operate a whole server, so every single dedicated server that we offer includes 24/7 support with one-hour response time warranty whatever the problem. The service is free of cost for all of the issues with your server or the software that was installed from our admins through the setup, so you'll be able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you could send an email, and the actual answer time for either rarely exceeds 30 minutes because we have administrators available round the clock. If you need general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you can employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server package from the billing Control Panel.